Key Terms for Returns & Exchanges
1. Pre-authorization Is Mandatory for All Returns and Exchanges
Our warehouse will refuse any packages sent back without prior approval from customer service.
Before mailing your items back, submit a return or exchange request via our support email or online help center, provide your order number and return reason, and wait for our official confirmation. Unauthorized shipments will be sent back to you at your own shipping cost.
2. 30-Day Time Limit After Receipt
All return and exchange requests must be submitted and shipped out within 30 calendar days from the date you sign for your delivery.
Requests submitted beyond the 30-day window cannot be approved. We recommend you inspect and test your items promptly upon arrival.
3. Items Must Be Kept in Original Brand-New Condition
To qualify for free return service, all returned products must remain in the exact original condition as delivered and meet all the standards below:
- Unused, free of scratches, stains, dents or damage
- Apparel items must have all original tags attached; electronic products do not require tags, but all original accessories must be complete and intact
- Original packaging must be fully preserved (boxes, dust bags and protective films cannot be lost or severely damaged)
- The original receipt or proof of purchase must be included inside your return package
We reserve the right to decline returns if items show signs of wear, missing accessories or damaged original packaging.
4. Trackable Shipping Required for All Return Shipments
When sending items back for return or exchange, please choose a courier service that provides full tracking information.
Save your tracking number and share it with our support team after shipment. Without a valid tracking ID, we cannot confirm receipt of your return, which will delay your refund or exchange process.
Simple Step-by-Step Return Process
- Contact customer service to apply for return/exchange authorization within 30 days of receiving your goods
- Repack the item completely with original packaging, full set of accessories and proof of purchase (keep original tags if returning apparel)
- Ship via a trackable courier and send us your tracking number
- Our warehouse team will inspect the condition of returned items upon arrival
- Once inspection is passed, we will process your full refund or arrange replacement delivery
Why We Have Standardized Return Rules
Our clear and consistent return terms balance a great shopping experience for customers and smooth daily operations for our brand. Detailed rules help reduce unnecessary disputes and speed up after-sales processing. Our 30-day free return guarantee always applies as long as you comply with the above terms.
If you have any questions about return eligibility or operation steps, feel free to reach out to our customer support, and we will reply to you as soon as possible.
Official Return & Exchange Terms (For Page Footer)
Return & Exchange Conditions
- Items returned without prior authorization will not be accepted.
- All items must be returned within 30 days after receipt.
- Returned goods must stay in unused original condition with complete original accessories and intact original packaging. Apparel must come with original tags; electronic items do not need tags. A receipt or purchase proof is required.
- All return and exchange shipments must be sent via a shipping service with tracking capability.
